jom888 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") applies to all personal data collected and processed by jom888 ("jom888," "the Company," "we," "our," or "us") in connection with the operation of the online gaming platform at jom888.win and all associated services.

1.2 jom888 operates as Malaysia's premier online casino and sports betting platform, serving registered Members across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and the wider Malaysian market. In the course of providing these services, we necessarily collect and process certain personal information about our Members and platform visitors.

1.3 jom888 is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection laws and international gaming authority regulatory requirements. This Policy describes our practices in detail so that you can make informed decisions about your personal data.

1.4 This Policy should be read alongside the jom888 Terms & Conditions, which govern your use of the platform generally.

2. Data We Collect

jom888 collects the following categories of personal data:

2.1 Registration and Account Data

• Full legal name;
• Date of birth (for age verification — 21+ requirement);
• Email address;
• Malaysian mobile phone number;
• Chosen username and encrypted password;
• Preferred language and currency settings.

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., MyKad, passport);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership (where applicable).

2.3 Financial Data

• Payment method identifiers (e.g., masked card numbers, e-wallet account references);
• Transaction history (deposits, withdrawals, and bonus credits);
• Wallet balance records.

2.4 Gaming and Betting Activity Data

• Game session history, wager amounts, and outcomes;
• Sportsbook betting history, including selected markets and odds;
• Bonus and promotion participation records;
• Responsible gaming tool settings and self-exclusion status.

2.5 Technical and Device Data

• IP address and geolocation data (country/region level);
• Device type, operating system, and browser type;
• Session timestamps and duration;
• Cookies and similar tracking technologies (see Section 7).

2.6 Communications Data

• Records of support interactions (live chat, email);
• Feedback and survey responses where voluntarily provided.

3. How We Collect Your Data

3.1 Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact jom888 support, or participate in promotions.

3.2 Automatically: Through cookies, session tracking, and server logs when you access and use the jom888 platform. This includes data about your device, browser, and interaction patterns.

3.3 From third parties: From payment processors (e.g., Touch 'n Go eWallet, Boost, DuitNow / FPX, Maybank, CIMB, Public Bank) in connection with transaction processing; from identity verification service providers during KYC processes; and from fraud prevention and anti-money laundering screening services.

4. How We Use Your Personal Data

jom888 uses your personal data for the following purposes:

• Account management: Creating and maintaining your jom888 Member account, verifying your identity, and managing account security;
• Service delivery: Processing deposits and withdrawals, providing access to casino and sportsbook products, and managing bonus entitlements;
• Age and eligibility verification: Confirming that you are 21 years of age or older and otherwise eligible to use the platform;
• Regulatory compliance: Meeting obligations under international gaming authority standards, including KYC, anti-money laundering (AML), and responsible gaming requirements;
• Fraud prevention: Detecting, investigating, and preventing fraud, collusion, bonus abuse, and other prohibited activities;
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with platform issues;
• Platform improvement: Analysing usage patterns to improve platform performance, game selection, and user experience;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and administering self-exclusion and limit tools;
• Communications: Sending transactional notifications (account, deposit/withdrawal confirmations) and, where you have consented, promotional communications about jom888 offers.

5. Legal Basis for Processing

5.1 Contract performance: Processing necessary to fulfil our contractual obligations to you as a registered jom888 Member, including account management and service delivery.

5.2 Legal obligation: Processing required for compliance with applicable laws and gaming authority regulations, including KYC, AML, and responsible gaming obligations.

5.3 Legitimate interests: Processing for fraud prevention, platform security, service improvement, and business analytics — where these interests are not overridden by your fundamental rights.

5.4 Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting jom888 support.

6. Data Sharing and Disclosure

6.1 jom888 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.

6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: To facilitate deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow / FPX, and bank transfer channels;
• KYC and identity verification providers: To verify your age, identity, and residential address;
• Fraud and AML screening services: To detect and prevent financial crime;
• Game software providers: Game outcome and session data is processed by certified game providers operating under the jom888 platform. Identifiable personal data is not shared with game providers beyond what is technically necessary;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive.

6.3 All third-party service providers engaged by jom888 are contractually required to process personal data only for the purposes for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection requirements.

7. Cookies and Tracking Technologies

7.1 jom888 uses cookies and similar technologies (including session tokens and local storage) to operate the platform, maintain your login session, remember your preferences, and analyse platform usage.

7.2 The following categories of cookies are used on jom888.win:

• Strictly necessary cookies: Required for the platform to function (e.g., session authentication, shopping cart equivalent for bonus selections). These cannot be disabled without affecting platform functionality;
• Functional cookies: Remember your preferences such as language settings and "keep me signed in" status;
• Analytics cookies: Help jom888 understand how Members use the platform — which games are most popular, where navigation issues arise, and similar insights. Data is aggregated and not linked to individual identities for analytics purposes.

7.3 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the jom888 platform. jom888 does not use third-party advertising or tracking cookies.

8. Data Retention

8.1 jom888 retains personal data for as long as your account remains active and for such period thereafter as required by applicable gaming authority regulations and financial compliance obligations. In most cases, this means account records and transaction data are retained for a minimum of five (5) years following account closure.

8.2 Where personal data is no longer required for any lawful purpose, jom888 will securely delete or anonymise it in accordance with our internal data retention schedule.

8.3 Communications data (support interactions) is typically retained for three (3) years for quality assurance and dispute resolution purposes.

9. Data Security

9.1 jom888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and jom888 servers;
• Encrypted storage of passwords and sensitive financial identifiers;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Two-factor authentication available for all Member accounts;
• Regular security assessments and vulnerability management processes.

9.2 In the event of a personal data breach that poses a risk to your rights, jom888 will notify affected Members and relevant regulatory authorities as required by applicable law and gaming authority standards.

10. Your Data Rights

Subject to applicable law and gaming authority regulatory constraints, you have the following rights regarding your personal data held by jom888:

• Right of access: Request a copy of the personal data jom888 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for any lawful purpose (subject to regulatory retention obligations);
• Right to restriction: Request that processing of your data be restricted in certain circumstances;
• Right to data portability: Receive your data in a structured, commonly used format where technically feasible and legally permissible;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Withdraw previously given consent for optional processing (e.g., marketing communications) at any time.

10.1 To exercise any of these rights, contact the jom888 Data Protection team at [email protected]. We will respond to verified requests within thirty (30) days. In certain cases, we may need to verify your identity before processing a data rights request.

10.2 Please note that some data rights may be limited or overridden by jom888's legal obligations under applicable gaming authority regulations, AML legislation, or court orders.

11. Children's Privacy

11.1 The jom888 platform is strictly intended for individuals aged 21 years or older. jom888 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will immediately suspend the associated account and delete the data in question.

11.2 Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. Information on such tools is available on the Responsible Gaming page.

12. International Data Transfers

12.1 In the course of providing its services, jom888 may transfer your personal data to third-party processors or sub-processors located outside Malaysia. Where such transfers occur, jom888 ensures that appropriate safeguards are in place — including contractual protections and, where relevant, reliance on adequacy decisions or standard contractual clauses — to maintain a level of data protection consistent with this Policy.

12.2 Game software providers operating on the jom888 platform may process game outcome data on servers located in multiple jurisdictions. All such providers are contractually bound to maintain data security standards consistent with international gaming authority requirements.

13. Changes to This Privacy Policy

13.1 jom888 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision will be indicated at the top of this page. Where material changes are made to the Policy, jom888 will notify registered Members by email to their registered address.

13.2 Your continued use of the jom888 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or jom888's data processing practices, please contact our support team:

Email: [email protected]
Platform: jom888.win

For data rights requests (access, correction, deletion), please include "Data Rights Request" in the subject line of your email, along with your registered username and a brief description of your request. We will acknowledge receipt within five (5) business days and respond fully within thirty (30) days.

This Privacy Policy was last reviewed and updated on 1 June 2026. All previous versions are superseded. For the current Terms & Conditions, visit jom888.win/terms-conditions.